BirdEye General Manager, Leonard Tau, sits down with Justin to talk about not only what BirdEye's services can do for your practice but also how important it is to actively manage and analyze your online reputation— both for your practice, business ventures and yourself.
BirdEye closes the loop on customer experience and business reputation.
- Customer feedback is monitored in real-time across review sites, social media, customer surveys
- Customer issues are fixed in real-time, transforming poor experiences into great ones
- Natural language processing runs on all feedback to provide business insights and competitor analysis
- Root causes of negative sentiment are revealed, allowing large-scale improvements
- Customer experiences are propelled through referrals and reviews
- SEO is boosted by relevant review content and rich snippets
- SEM conversion rates are accelerated with Google seller ratings
BirdEye turns customer feedback into the next-generation marketing engine.
Customer experience drives ratings. Ratings drive revenue. BirdEye gives businesses complete control of both, to hardwire every business decision around the customer and scale revenue and growth.
We built a comprehensive platform that turns feedback into insights, insights into action, and customer happiness into revenue.